Ecwid
Easily integrate Bob Go with Ecwid
Elevate your ecommerce experience with Bob Go’s seamless integration with Ecwid. Experience real-time syncing of your orders, competitive shipping rates from multiple couriers and robust automation capabilities. Improve your customer experience with quick, reliable order fulfillment and automated tracking notifications – all from one easy-to-use platform.
Integrate Ecwid as a sales channel today and unlock the full potential of your online store.
Set up rates at checkout with Bob Go for Ecwid
Rates at checkout is designed to enable merchants to set specific shipping options and how much they would like to charge their customers during the checkout process. Merchants can create multiple rates with set conditions within a service level taking the delivery area, weight and order value into account to display these options. The specific type of rate required can then be selected, this includes dynamic rates, fixed rates, courier rates, formula rates or no rates. Using rates at checkout offers greater transparency, reduces abandoned carts, provides more options to customers, and ultimately increases conversions. Read more about Bob Go’s rates at checkout feature here.
Install the Bob Go smart shipping solution app from the Ecwid App Market. This will allow you to access the rates at checkout feature. After successful install, your Ecwid store will automatically be ready for rates at checkout integration.
Seamless integration: how it works
An order is placed on the Ecwid store. The customer pays for the order and shipping costs*.
The order pulls through to Ecwid admin. Payment from the sale is captured.
Order pulls through to the Bob Go dashboard.
- The merchant confirms the shipping details.
- A shipping rate is selected and the order is fulfilled.
Order information is updated on Ecwid admin.
- The order status is updated as "completed".
The courier collects and delivers parcel.
- Upon order fulfillment, a collection request is sent to the courier.
- The merchant must print the automated waybill and attach it to the parcel.
- Tracking updates are emailed to the customer.
- The parcel is collected and subsequently delivered by courier.
Good to know:
- Rates at checkout are enabled by default when the app is installed. However, it must still be enabled on Bob Go.
- Removal of fulfilled items from an order will not be communicated back to Bob Go.
- Tracking on Bob Go will be affected if the AfterShip app is used.
- Merchants are encouraged to check the settings for product weights and metrics.
- In order to have the province field displayed at checkout, please reach out to Ecwid support (ec.support@lightspeedhq.com) and ask for the “State” field to be enabled on your store.
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Ecwid is an e-commerce platform that helps to easily create a bold, easy to use online store and start selling anywhere online or in-person.
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