Smarter shipping, simplified

Smarter ways to manage shipping and logistics

Our features make managing your orders, shipping, and deliveries easy. They help you save time and money while keeping everything in one platform for a seamless experience.

Merchant dashboard

Powerful shipping features at your fingertips

Manage all your shipments with an intuitive dashboard that makes it easy to track orders, monitor couriers, and stay in control of every delivery from one place.

Bob Go's Merchant dashboard interface showing an unpaid order GG2629 from Shopify with delivery and fulfillment details, including address and contact info.

BobGo Shipping rates for courier services including Local Parcel, Local Overnight Flyer, and Economy Service with prices, estimated collection and delivery dates, and service level days.

Shipping tracking update interface showing an order out for delivery, delivery dates between October 21 and 24, 2025, with settings for email content and display options.

Checkout form with address fields prefilled for 125 Dallas Ave, Menlyn, Pretoria, Gauteng, postal code 0181, showing three shipping options: Standard shipping free in 3-4 days, Express shipping at R75.47 in 1 day, and Bob Box Locker option at R48.99 in 1-3 days near Menlyn Maine Central Square.

Order management & automation

Keep everything organised from the moment a customer checks out.

Order management in one place - Sync orders from multiple sales channels (Woo, Shopify, Ecwid, Magento, Rekisa) and manage them centrally.

Auto-fulfill on barcode scan* - Automatically fulfill orders as soon as the packing slip barcode is scanned.

Team access & roles - Invite your staff to manage shipments with controlled access, keeping everything organised.

User interface of Bobgo order management system showing orders list with channels, order numbers, dates, customer names, emails, contact numbers, and order totals.

Waybills & fulfillment

Generate, pack, and ship with accuracy and speed.

Fast waybill generation - Save time and avoid errors by generating accurate waybills instantly at the click of a button.

Ship from multiple locations -Effortlessly ship from multiple locations for your convenience.

Order fulfillment and shipping interface showing order GG2626 for customer Nyasha with express shipping costing R95, collection address at 125 Dallas Avenue, Pretoria, and delivery address at Menlyn Maine Central Square, Pretoria.

Courier management

Access the best rates and couriers - all in one dashboard.

Multi-courier access - Compare and book from multiple trusted couriers without logging in to multiple systems.

Rate at checkout - Offer fixed or live calculated rates so customers see accurate costs at checkout.

BobGo shipping rates for courier-to-door services showing Economy Service, Local Parcel, and Local Overnight Flyer options with prices, estimated collection and delivery dates, and service days.

WhatsApp tracking updates

Give your customers peace of mind with a delivery experience that keeps them informed every step of the way.

Choose your tracking updates: Decide which shipment updates your customers receive via WhatsApp.

Reach customers where they are: Send tracking notifications directly to WhatsApp, making it easy for customers to stay updated without having to check their tracking manually.

Automatic SMS fallback: If a WhatsApp notification can’t be delivered, an SMS is automatically sent instead.

Included at no extra cost: WhatsApp tracking notifications are free to use, helping you enhance the delivery experience without adding to your shipping costs.

Tracking & communication

Keep your customers informed and confident at every step.

Real-time tracking notifications - Keep you and your customers informed with real-time parcel tracking and automatic notifications.

Brand your shipping experience* - Customise your waybills and notifications so every touchpoint reinforces your brand.

Bob Go parcel tracking interface showing shipment UAERGRX8 with all status steps completed from Created on 11 Aug 2025 to Delivered on 18 Aug 2025, shipping details, locker location at Brackenfell Hyper Shopping Centre, and a partial map view.

Seamless returns management

Turn a major ecommerce headache into a smooth experience for you and your customers.

Branded returns portal: Build customer trust with a self-service returns page styled exclusively to match your store’s look and feel.

Instant return requests: Let customers log a return straight from their delivery confirmation email, no website searching required.

Customise your return process: Tailor return windows, custom return reasons, and courier pickup lead times to suit your exact operational rules.

Centralised return management: Review, approve, or reject return requests and organise reverse courier collections directly from your Bob Go dashboard.

Automated tracking notifications: Keep customers informed at every step of the return journey while cutting down support queries.

Support & service

Count on help when you need it most.

Priority support - Get fast, personalised help from a dedicated support agent.

Knowledge base - Find quick answers in our comprehensive Helpdesk, packed with guides, FAQs, and step-by-step resources to help you resolve issues anytime.

Dashboard interface of BobGo platform showing Resource Hub with options for Helpdesk, Submit a claim, Order courier stationery, Book a demo, BobGo API documentation, and Order BobGo waybill stickers.

Service levels

A “service level” is basically the time period from when a parcel is collected from the sender to
when it is delivered to the customer. Service level details generally vary between delivery partners.